Customer support
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Never send a full card number, security code, password or identity document with a routine support request.
Contact / Customer supportA clear route
A clear route
to support.
Questions about a course, an order or your information? Here is what to include when you contact us.
Choosing your material
Include the course name and the topic you would like to clarify. Course pages list prerequisites, modules and included materials.
Help with a purchase
Include your order email, course name and payment reference. Paid materials are sent by email within two business days of confirmed payment. Check your junk folder if the message has not arrived.
Make a request
For a refund, include enough information to locate the purchase and clearly state your request. For privacy questions, explain which information or processing you are asking about.